PRODUCTS
Q: What is the shelf life of your products?
A: Hot Taho: To retain its freshness for up to 3 days, make sure to properly store it in the fridge and remove the excess water from the tub.
Soy Milk: To retain its freshness for up to 2 weeks, make sure to properly store it in the fridge at around 2-4 degrees Celcius..
Chilled Taho: To retain its freshness for up to 7 days, make sure to properly store it in the fridge at around 2-4 degrees Celcius.
Q: How do I reheat the taho?
A: To reheat the tofu, you can either use the microwave or have it steamed.
DELIVERY
Q: Where do you deliver?
A: We only deliver to areas of Metro Manila only. Orders will be delivered on your preferred date from 8am - 11am.
Q: Why am I having problems when checking out my orders? ("Your cart has been updated and the items you added can't be shipped to your address")
A: First, we only deliver to areas of Metro Manila only. Second, please make sure to properly fill up everything, especially the ZIP CODE when entering your information for shipping.
Q: Where is Soy Bueno’s commissary located?
A: Our commissary is in Sampaloc, Manila. All your orders — fresh taho, soy milk, and other soy products are prepared here daily to ensure top quality.
Q: Why does my location affect delivery?
A: Taho is delicate and best enjoyed fresh and warm. If your address is far from our commissary, it may take longer to deliver, and there’s a higher chance your taho may arrive less warm or in less-than-perfect condition.
Q: Can you deliver to my area?
A: We do our best to reach as many areas as possible, but some distant locations may be hard to deliver to — especially during rainy days when riders may decline bookings. If your area is far, please expect possible delays and rider unavailability.
OTHERS
Q: I have received an incomplete or damaged order, what should I do?
A: If you received a damaged or incomplete order with missing products, please email hello@soybueno.co or message us through Messenger or Instagram. Include a written explanation of the issue, and a picture of the item you received within 15 days of delivery. We're happy to deliver a replacement of the order to you.
Q: Where's your shop located?
A: Our shops are located in Sampaloc, Greenhills and Eastwood. For more details, you may check https://soybueno.co/pages/store-location
RETURN POLICY
We stand by our quality and freshness of our products. If your fresh taho does not meet our standards, please email us a picture of your product and we will replace or refund those items.